5 Most Important Factors For Managing A Hotel
Running a hotel is no easy task, and for larger sites it takes a whole array of teams to maintain order and functionality. Regardless of the size of your property, there are some key areas that will remain the same. Whereas smaller facilities may put multiple roles under the care of a single member of staff, larger hotels ae likely to have teams for each area, each with their own management. Here are the 5 most important factors when it comes to managing a hotel:
Your housekeeping team are the cogs that keep the machine ticking. If they are doing their job well, then they should go relatively unnoticed, but that is not to say their hard work should go unrecognised. Housekeeping is a huge task that encapsulates so many aspects which are essential to your guests’ experience. It is advisable to help your cleaning staff out by hiring an industrial laundry service to clean your towels and linens. Not only does this eliminate the cost and space associated with having a large laundry facility on-site, it also gives your staff the chance to focus on cleaning and tweaking the rooms to perfection.
As the first face that greets your guests, your front-desk staff should be cheerful and welcoming. There should always be someone on standby to help with any problems or queries, as this will ensure that your guests feel well looked after. You should also offer a well-informed information service on the local area, including dining options, transport facilities and activities, as this will ensure that your guests have a well-rounded experience.
It is essential that maintenance is not overlooked. If your guests experience bust lightbulbs, flooding, or electrical faults in the middle of the night, you need to be sure to have a maintenance service on standby who can deal with the problem swiftly. You should stay on top your maintenance by carrying out regular checks of electrical and shower facilities, as this will allow you to reduce the chance of any disruptions occurring in the presence of your guests.
- Food and Drink
Whether you simply provide a mini bar in the room, breakfast, or full-blown room service and a restaurant, it is essential that you take food and drink into consideration. These days, hotel guests expect to be looked after, so even if you don’t provide food on-site, make sure that they know exactly where they can get it and when.
With online review sites taking over, astute marketing is essential to a hotel’s survival, no matter what size. Your best marketing tool is a good guest experience, which is why everything ties into your marketing scheme. You should keep a close eye on reviews and try to resolve any negative ones as this will show the online community that you care, thus preventing you from losing out on valuable bookings.
When running a hotel, there are 101 things to think about 24/7. By ensuring that your teams are well trained and have the assistance they need to function effectively, you can ensure a positive guest experience with a steady flow of clientele.